Business energy questions, answered properly.

A business energy broker acts as an intermediary between your business and energy suppliers. That usually means collecting your usage and contract details, approaching suppliers for contract options, explaining the terms in plain English, handling the paperwork for the switch and supporting the account afterwards. A broker is not a supplier and does not generate or deliver the energy itself.

You provide a recent bill or your business and site details. Contract options are gathered from suppliers, compared and explained. If you choose to proceed, the paperwork is completed and the new supplier arranges the transfer with your existing one. There is no interruption to your supply — the physical connection does not change.

Business energy contracts do not carry the same statutory cancellation rights as household contracts. Some suppliers offer a short cancellation window as a matter of policy, but you should never assume one exists. We will tell you what the supplier's terms say before you sign.

Usually in one of two ways: a commission included in the unit rates by the supplier and paid to the broker, or a fee agreed directly with the business. We confirm which applies to your contract, and how much it is, before you commit.

Start reviewing several months before your contract end date. Suppliers commonly quote for future start dates within a defined renewal window, so acting early gives you time to compare properly instead of accepting a rollover offer under time pressure.

A recent energy bill covers almost everything: your meter number, consumption, current rates and contract end date. If you cannot find one, your business name, postcode and approximate monthly spend is enough to get started.

Yes. Multi-site businesses are a core part of what we do. We map every meter and end date across the estate, group contracts where it makes sense and give you a single point of contact for all sites.

You generally cannot leave a fixed business contract early without cost, but you can usually agree a new contract that begins when the current one ends. That is why the renewal window matters more than the end date itself.

If nothing is agreed, your supplier will normally move you onto out-of-contract or deemed rates. These are typically higher than an agreed contract, so it is worth reviewing before the end date.

Yes. Where suppliers offer renewable-backed commercial contracts we will include them in your comparison and explain what the certification covers, so you can weigh the cost against your own reporting or sustainability aims.

A deemed contract applies when a business consumes energy without an agreed contract in place — commonly after moving into new premises. The supplier sets the rates, and they are usually higher than negotiated terms. You can normally agree a contract to replace deemed rates at any time.

Contact us by phone or email with your business name and site details and we will acknowledge your complaint and set out how it will be handled. Our full process, including how eligible unresolved disputes may be escalated to an independent dispute-resolution service, is on our complaints procedure page.